Shipping policy
Order Processing Time
After payment is confirmed, orders generally require 1–3 business days to process. This includes order verification, product preparation, and shipping arrangements.
Business days are Monday through Friday, excluding public holidays.
Shipping and Delivery Time
After dispatch, estimated transit time is 7–15 business days.
The overall estimated timeframe from payment confirmation to delivery is 8–18 business days. These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary due to carrier arrangements, weather conditions, customs inspections, public holidays, and other circumstances beyond our control.
Shipping Fees
Standard shipping fees are based on the discounted merchandise subtotal of your order:
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free standard shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a US$12.99 standard shipping fee.
Applicable shipping fees and available shipping methods will be displayed at checkout.
Shipping Address
Orders will be shipped to the address provided and confirmed during checkout. Please carefully verify the recipient's name, phone number, and complete shipping address before submitting your order.
If you need to change your shipping address, please contact us as soon as possible. Address changes may not be possible once an order has entered processing or shipping.
Order Tracking
If tracking information is available for your order, you can use the provided tracking link to check delivery progress.
Tracking information may take some time to update. If there have been no tracking updates for an extended period, please contact us for assistance.
Shipping Delays
Delivery may take longer than estimated due to carriers, weather conditions, customs procedures, or other circumstances beyond our control. We will make reasonable efforts to assist you with checking your order's delivery status.
Contact Us
If you have any questions about order processing, shipping fees, or delivery tracking, please contact us at:
Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).